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NetGamePad — Contact Procedures

Channels

Purpose Method Target response
Technical fault report Email: [email protected] 3–5 business days

§1 Technical fault reports

Submit the following:

  1. Game title

  2. Page URL

  3. Browser, version, and device

  4. Nature of the fault (loading failure, crash, control error, etc.)

  5. Screenshot or recording where available

Note: game content is supplied via GameMonetize (https://html5.gamemonetize.com). Resolution may depend on the distribution partner or the originating developer.

§2 Copyright and removal notices

A valid notice must include:

  1. Identification of the game and its URL

  2. A statement of the rights asserted

  3. Supporting verification

  4. Contact details of the claimant

Notices are acknowledged on receipt and coordinated with the distribution partner. Content is removed where the claim is substantiated.

§3 Commercial inquiries

Proposals should state the organization, the nature of the proposal, the intended format, and the proposed timeframe. Sponsored or paid placements are labelled as such.

§4 Submission guidance

Submit each inquiry once, through a single channel. Include URLs where applicable. Attachments should be reasonably sized. Incomplete submissions may delay processing.

Acknowledgement

NetGamePad thanks you for your inquiry and will respond as promptly as practicable.